Questions, answered.
Everything people ask before their first pickup. Still wondering? Call (314) 408-2291.
What it costs.
How much does wash & fold cost?
$2 per pound, with a $40 minimum per order.
How much is comforter cleaning?
$10 each when added to a wash & fold order, or $25 for a comforter on its own. It is a flat rate.
Do you charge for hangers?
Not if you send your own: we hang items at no extra cost. If you need ours, it is $20.
How much is commercial laundry?
All commercial accounts call for pricing: (314) 408-2291.
When do I pay?
For residential orders, the invoice is paid in full before your laundry is delivered.
Is there a fee for a missed pick-up?
Yes. Missing an agreed pick-up is charged an additional $25 for each instance.
How it works.
How do I schedule a pickup?
Fill in the form on our Schedule a Pickup page or call (314) 408-2291.
What days do you pick up?
Monday through Friday. We are closed on Saturday and Sunday.
Where do you pick up?
Hazelwood and North St. Louis County: Hazelwood, Florissant, Bridgeton, Berkeley, Ferguson, St. Ann, Maryland Heights, Black Jack. Not sure we reach you? Call (314) 408-2291.
How fast will my laundry be back?
Orders under 75 lbs come back in 24 hours, and heavier orders in 48 hours.
How we care for it.
Can I use my own detergent?
Yes, at no extra cost, and we return it after use. We also offer our house-blend detergent and a hypoallergenic option.
I have allergies. Can you accommodate them?
Yes. Tell us when you schedule your pickup, and choose our hypoallergenic detergent or send your own.
Do you separate colors?
Yes. Every load is sorted by color and fabric type before washing.
What is not covered?
Small holes or tears from regular wear, colors that bleed despite sorting, and damage from items left in pockets. Please check your pockets before your pickup.
What if I am not happy with my order?
Tell us. Our 100% satisfaction guarantee means we will make it right at no extra cost.
What we can accept.
Is there anything you cannot wash?
We cannot accept laundry with bugs, mold or biohazardous materials; feces, urine, blood or vomit beyond the traces normally found in household laundry; or clumps, layers or mats of pet fur that need special effort to remove.
What happens if a load breaks those rules?
It incurs a $20 fee and is returned as is, and the account may be closed.
Do you work with businesses?
Yes. We run commercial accounts, billed by invoice. Call (314) 408-2291 for pricing.
Still have a question?
Call (314) 408-2291 or send us a message.